Privacy policy
PRIVACY POLICY
Last updated: June 2026
Come Alive Herbals ("we," "us," or "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding that information.
By using our website at comealiveherbals.com, you agree to the collection and use of information as described in this policy.
Information We Collect
Information you provide directly:
When you place an order, create an account, or contact us, we may collect your name, email address, phone number, billing and shipping address, and payment information. Payment details are processed securely through our payment providers and are never stored on our servers.
Information collected automatically:
When you visit our site, we automatically collect certain information about your device and browsing behavior, including your IP address, browser type, pages viewed, time spent on pages, referring URLs, and other standard web analytics data.
Information from third parties:
We may receive information about you from third-party services such as social media platforms (Meta, TikTok) if you interact with our ads or shop through our social storefronts.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and customer service communications
- Send marketing emails and SMS messages, if you have opted in
- Improve our website, products, and customer experience
- Detect and prevent fraud
- Comply with legal obligations
- Serve you relevant advertising on third-party platforms
Email & SMS Marketing
If you opt in to our email or SMS list, you may receive promotional communications from Come Alive Herbals. You can unsubscribe from emails at any time using the unsubscribe link in any email we send. To opt out of SMS messages, reply STOP to any text message from us.
Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service providers who help us operate our business, including Shopify (e-commerce platform), our email and SMS marketing provider, payment processors, and shipping carriers — only to the extent necessary to provide their services
- Advertising partners such as Meta and TikTok, to serve and measure ads, subject to their respective privacy policies
- Legal and regulatory authorities if required to do so by law or to protect the rights, property, or safety of Come Alive Herbals, our customers, or others
Cookies & Tracking
We use cookies and similar tracking technologies to operate our website, remember your preferences, analyze site traffic, and support our advertising efforts. You can control cookies through your browser settings, though disabling cookies may affect the functionality of our site.
We use the following types of cookies:
- Strictly necessary cookies — required for the site to function (e.g., shopping cart, login sessions)
- Analytics cookies — help us understand how visitors use our site
- Marketing cookies — used to deliver relevant ads and measure their effectiveness
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements. If you close your account, we may retain certain information as required by law or for legitimate business purposes.
Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict how we process your data
- Withdraw consent where processing is based on consent
- Lodge a complaint with your local data protection authority
California residents (CCPA): You have the right to know what personal information we collect, request deletion of your data, and opt out of the sale of your personal information. We do not sell your personal information.
EU/UK residents (GDPR): You have the right to access, rectify, erase, or port your personal data, and to object to or restrict processing. To exercise any of these rights, contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have questions about this policy or want to exercise your data rights, reach out through our contact form or email us at cutomerservice@comealiveherbals.com.
Come Alive Herbals
comealiveherbals.com
